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Really is that how they train the staff to treat customers like this? *little long*

My husband went to Five Guys today to get some burgers for lunch. We just got done with buying groceries and gas up the car. Well the girl and the register swiped my husband's card twice and said the card was declined. Okay there should be over 100 dollars left on the account and the total was only 17.79. So my husband comes home and calls the bank. Come to find out the gas station charged my husband the 20 bucks that he bought in gas and put a 75 dollar hold for some strange reason. The bank rep said that 75 dollar charge should fall off with in 72 hours. The problem was 5 Guys charged my husband's debit card 17.79 four times!! Basically for nothing because the cashier said his card was declined. So my dh had to call 5 Guys corporate office and they told him to call the store he went to to have them reverse the charges. Well the assistant manager that answer the phone got really smart with my dh and said there was no charges and they were not going to give him free money! My dh even had to tell him to calm down and let him explained what the bank rep said. The man just kept yelling and hung up on him. So my dh called the corporate office again and explained what happen. So now we have to wait until tomorrow for them to get back to us and work on this issue.
How could some people be so rude? I mean my dh wants a refund that they charged him for nothing. They didn't give him food and yet they still got money from him. On top of that man acts like my dh is trying to steal from them or something. What happen to customer service these days? All I know is we are never going back to that place.

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Anonymous

Asked by Anonymous at 1:57 AM on Feb. 13, 2012 in Money & Work

Answers (8)

  • We had that happen at a gas station. the double charged us. when I call to find out what was us with double charging us. the lady got smart with me. Said we where not the only ones that it happened to that day. didn't like her attitude.
    louise2

    Answer by louise2 at 5:49 AM on Feb. 13, 2012

    Credits: 60224 Level 33 1 star1 star Money & Work Minor
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  • I had that happen at a restuarant too and they reversed the charges right away, even though it was still a pain in the butt for me, they at least fixed it. What a jerk! I'd be filing a complaint against them to the BBB or something. They should be kissing your ass!
    JackieGirl007

    Answer by JackieGirl007 at 9:20 AM on Feb. 13, 2012

    Credits: 68560 Level 34 1 star1 star Money & Work Minor
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  • We learned that about them charging ourcard $75 for gas when using a card at the pump,it's really stupid and I don't know why they feel they needed to do that, it was a shock and they did it at a time when that was money we needed for food only to learn we couldn't use it till they put it back on three days later. It's also hard for the elderly to walk sometimes and they have no choice but to go in and pay,I think it's ridiculous. I would show them a printout of the transaction from online and take it right to the manager. He owes an apology. (manager)
    MarGeee

    Answer by MarGeee at 10:49 AM on Feb. 13, 2012

    Credits: 8571 Level 20 1 star Money & Work 101
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  • Advise your bank these are unauthorized charges and have them deal with it. Meanwhile, call the manager and let him know some cashier training is called for and how much time and money and problems this cost you. Send this in writing to the corporate office.
    figaro8895

    Answer by figaro8895 at 11:54 AM on Feb. 13, 2012

    Credits: 23441 Level 25 1 star Money & Work 101
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  • Well they didn't call at all So I told my husband to call before they close the Corporate office. Good thing because they close at 3pm est. and we live on the west coast!
    Anonymous

    Comment by Anonymous (original poster) at 2:21 PM on Feb. 13, 2012

  • Now we have to wait 72 hours more.
    Anonymous

    Comment by Anonymous (original poster) at 2:33 PM on Feb. 13, 2012

  • Get a bank statement showing the charges from the restraunt so you can show them proof.. Some people are just pricks.. i wouldn't go there again either... One person can reflect on the whole company
    mommys2cupcakes

    Answer by mommys2cupcakes at 6:44 AM on Feb. 15, 2012

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  • I am giving them until Friday and then I am going down there with a copy of the charges.
    Anonymous

    Comment by Anonymous (original poster) at 11:54 AM on Feb. 15, 2012

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