UGH!! Car insurance hassles suck!

Its been about 2.5 MONTHS since a young teen driver backed into our van in a parking lot. We FINALLY got her insurance to agree to cover the repairs and rental car while repairs are being done and we FINALLY got a check in the mail saturday so we can take our van in to get fixed and now i'm trying to set up the rental car and the place they made us a reservation with is 3hrs away and they don't deliver to our area! So either we have to drive to their closest office which is still about 2hrs away or we're just screwed with getting a rental vehicle! And the body repair shop wanted to start the repairs this week but that's probably not gonna happen now... Sigh, i hate dealing with this stuff, my dh should be the one to talk to them and deal with everything since HE was the one driving at the time of the accident (i wasn't even in the car, he and oldest dd were picking up lunch at a drive-thru when the dumb chick backed into them, thankfully dd wasn't hurt or anything!). But he is out of town for work right now and i'm stuck calling all these places and trying to figure this crap out, UGH :P Thanks for letting me vent... and to make this a question, Have you ever had to get a rental car? and if so was it pretty painless or a PITB like this?

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