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So I'm still on my journey to find out what the underlying cause is to my son's less that stellar behavior and attitude. Got a referral to a therapist, but he wasn't "in network" with my insurance (grrr). So I called our insurance company, found out that, because I'm on the behavioral diagnostic path someone else covers THAT part of the insurance. Got their number, got a list of in network therapists, called the first one back and got a recommendation from HIM off the list of how to use instead. That took almost all afternoon yesterday. I called the new doc 4 hours ago and still haven't heard back, will be calling again real soon.
Anyway, my question: Who knew that there are still some customer service call centers that 1) are not outsourced, 2) you can actually understand (and pronounce) the names of the people you are talking to, and 3) they weren't reading totally off the script on their screens?
BOTH women in the different insurance places I called actually laughed at a comment I made. It was SO SO SO refreshing to talk with a real person and not a phone tree or someone that was totally engrossed in their script.
Them: Is there anything else I can do for you today?
Me: A million dollars would be nice.
They both laughed and agreed that that would be nice.
Answer by meooma at 5:24 PM on Jun. 5, 2012
Answer by FreeForAll at 5:14 PM on Jun. 5, 2012
Answer by girlwithC at 11:17 PM on Jun. 5, 2012