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I work dealing with health insurance. I came upon a situation yesterday and I'm still a little alarmed.
Well, yesterday I had a client call about a notice they received from a collections agency. I had to call the agency because the hospital never billed us. So I called the agency, and while I was speaking to the agent she interrupted to tell me .... I have an account there and if we can discuss it ! Or if I can give her a time and phone # to call me.
I know it's about a hospital bill for my daughter that I have been disputing.
I kept telling her this is not an appropriate time ! She insisted we discuss it.
I got so hot! Because we are regulated by the gov, calls are recordered and phones are never to be used for personal reasons!
I really want to call them to file a complaint, but wondering can they do this?
I'm conducting a business call and they would rather discuss my account?
Asked by Anonymous at 2:45 PM on Nov. 7, 2012 in Money & Work
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