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(OK, it's a bit of a vent, too!)
20 month old DS was having the time of his life tonight, running around balancing different toys on his head. Well, it was fun until he tripped and hit his face on our TV stand and drove three of his teeth through his lip and out a second hole in his chin. Blood sprayed absolutely everywhere.
DH got us a washcloth to wipe up the blood then immediately called the hospital emergency room, but it was 8:30 p.m., so the after-hours recording said to call 911 before we came over. (It's a steep mountain pass with icy roads).
As I loaded the little guy in the car, I listened as DH spoke to the 911 operator. He clearly told her that the ER wasn't answering their phone, and he asked her to call ahead and let her know we were coming with our DS who had some holes in his face. She asked if we were self-transporting, and he said we were. She asked if we had a cell phone to get in contact with us on the road, and he responded that we only had a land-line. So she said to phone 911 back once we got to the hospital--a 20 minute ride away.
We drove over, and to my horror they were not prepared for us, as the 911 operator hadn't bothered to phone them to let them know we were coming. DS was completely calm, despite his pain, but still we had to wait nearly an hour for the doctor on call to be phoned in from his home.
I was livid! 911 is a service that we pay for as taxpayers! How can they be so forgetful? I can guarantee in our small community that they receive less than 10 calls per night on a busy night! To let even a minor emergency fall through the cracks in unacceptable!
So when I got home (thankfully, no stitches and no pain medicine) I phoned up the 911 operator and had a little chat with her. (Like I said, it's a small community!) She was perky and friendly and happy that nothing went wrong at the hospital. I told her that she was missing the point. We'd relied on her to phone ahead to prepare the hospital for our arrival, and since she'd failed to do that simple task we had a lengthy wait for the doctor on call. She tried to say that my husband said that HE would phone the ER, so I told her to listen to his original 911 call and see if she had the same opinion after she heard it again... Then I said that I wanted to speak to her supervisor tomorrow. She was just a perky and friendly when she welcomed me to call back and speak to any deputy or the sheriff.
GRRRR! Why would we call 911 and tell them not to bother calling the ER, as we'll do it ourself? It makes me think that if she can't even handle the small task of calling ahead, then she'd be equally completely worthless in a true life-death emergency... :(
Give me some advice, ladies!
Should I contact our County Human Resources and ask to file a formal complaint about her performance? Or should I just let it go and hope she doesn't answer any future life-death calls from my friends and family?
Answer by Ballad at 2:46 AM on Dec. 10, 2012
Answer by feralxat at 2:50 AM on Dec. 10, 2012
Answer by Michigan-Mom74 at 2:55 AM on Dec. 10, 2012
Answer by MooNFaeRie30 at 5:58 AM on Dec. 10, 2012
Answer by DJDNY at 7:08 AM on Dec. 10, 2012
I agree with DJDNY & MM. They go by priority of severity of the incident probably & had other more threatening issues at hand. I would just write a letter to the Supervisor expressing your concern for possible future events.
Answer by ILovemyPaulie at 8:09 AM on Dec. 10, 2012
Answer by LostSoul88 at 9:14 AM on Dec. 10, 2012
Call and talk to the supervisor. She may have been following P&P's. I know we all get more defensive when it's our children that are hurt and you wouldn't want another parent to go through the same. Be calm when you discuss it and ask questions if you have them and let them know what bothered you most. Your suggestions may help them change or tweak some procedures, but not likely if you are still made and upset.
Answer by QuinnMae at 9:37 AM on Dec. 10, 2012
Answer by DusterMommy at 10:29 AM on Dec. 10, 2012
Answer by luvmygrandbaby at 11:20 AM on Dec. 10, 2012