I've recently started a new job in a very small retail space. There are maybe 10 employees...4-5 are there at the same time & we have two registers.
I heard a couple of the leads talking about the registers being short. One of them told me that I needed to stay on one register. I log on/off and I switch between registers. Having 4-5 people & only 2 registers, sometimes you cannot avoid ringing on a different one...I just want to get the people taken care of...especially if someone else is in front of my register wrapping a gift, talking to a guest, etc.
At my other job, we would have our drawers counted down b/w shifts & there was accountability there. And I have never had issues w/ money or my register.
So the registers have been short this month so far. I have been there for a month. I feel like the two leads are blaming me for it. (I kind of overhear them...they do not say my name or anything...but I can just sense something.) I do not want them to think that I am stealing. And I am very careful at work b/c I deal w/ more cash than debit cards & checks. I count my money out loud & I've never had a problem. Yes, handling money does make me kind of nervous, but I am very careful.
Also, I heard one of them saying, "If you don't know the answer, don't answer the phones..." and later told me not to worry about answering the phones. But no one else answers it! They just let it ring. Most of the time I can handle the calls. I do not know everything yet, I but am self-sufficient. And if I do not know, I do ask...that is how I can learn! I come from a place where you offer assistance/help ASAP...not wait around for someone else to deal with it. I'm used to jumping on things & not waiting around. But obviously it's a problem for this particular person.
What should I do? I do not want to cause problems, nor do I want to appear guilty. I want a good, trusting work relationship w/ people. But no one confronts me. If I did make a mistake, I do not know how. I just do not like being accused of things in a passive-aggressive way.
Asked by Anonymous at 10:17 AM on Dec. 11, 2012 in Money & Work
Answer by PMSMom10 at 10:29 AM on Dec. 11, 2012
Answer by anng.atlanta at 10:34 AM on Dec. 11, 2012
Answer by booklover545 at 10:34 AM on Dec. 11, 2012
Answer by jerseydiva at 11:02 AM on Dec. 11, 2012
Answer by wendythewriter at 11:08 AM on Dec. 11, 2012
Answer by Anonymous at 1:31 PM on Dec. 11, 2012
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