Ok, here's my problem... I work for a charitable, non profit organization, running a transitional living center. We house around 100 people, singles and families, and provide supportive services to them (ie; case management). Because our organization believes in hiring people who deserve a second chance (which I support), I have staff under me who do not fully understand "best practices" in social service work.
For example, issues like an agency will come to us to check on one of their clients (DHS or parole and probation), and my staff thinking our release of information covers casual conversations, and will just start chatting with them regarding their cleints behavior on our property. (Not understanding their are appropriate/inappropriate things to share, and only certain staff should be sharing them).
Another issue would be poor boundaries with clients. Not understanding how to be staff, friendly yet professional, and not be drawn into the clients drama.
I have been using every staff meeting to cover these topics, and I feel I am getting nowhere....
Do any of you know of a resource I could use to help me train my staff? It can't be a full out training they attend as we dont have the resources. But I can purchase pretty much anything.
Have any of you ran into this yourself?
Answer by 3libras at 3:07 PM on Jan. 28, 2013Credits: 370633 Level 50 Money & Work Minor
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