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Is customer service detrimental to you making a purchase?

As you know, recently, Walmart was ranked as having the worst customer service. It spun a report in my area about how detrimental customer service is. Although I agree to a point, I also disagree. When I go to Walmart, it's not for the customer service, but for the good deals. In fact, I rarely speak to anyone while I am shopping, anywhere. To me, a good buy, or good deal takes priority over customer service. So, I am curious about your views.....

 
m-avi

Asked by m-avi at 8:23 PM on Mar. 19, 2013 in Shopping

Level 49 (333,920 Credits)
This question is closed.
Answers (19)
  • Being in the customer service industry which is a pharmacy located within a store, I make eye contact with customers and acknowledge them with a good morning, smile etc.
    The ones that look lost and confused are the ones I ask, if they're finding everything alright.
    If I go into a store and the customer service is bad, meaning, rude cashiers/employees, I will walk out and take my hard earned money elsewhere. I will also file a complaint to the company.
    Low prices are not enough to keep me shopping in any store if service is bad. That just puts me in a foul mood which isn't worth the "savings".
    PMSMom10

    Answer by PMSMom10 at 10:14 PM on Mar. 19, 2013

  • i would prefer if all stores recognized the difference between quality service and assault.
    I don't mind being asked if i need assistance. because sometimes i do. and greatly appreciate it.
    but when every employee asks me if i need help i begin to wonder if they think i am a shoplifter and am incapable of being left to my own devices for fear i may have sticky fingers.
    feralxat

    Answer by feralxat at 8:46 PM on Mar. 19, 2013

  • I am like this when shopping.  "If I want help, I will ask for help."   I hate when employees ask me if I need help.

    louise2

    Answer by louise2 at 8:37 PM on Mar. 19, 2013

  • Personally, I'd rather be asked if I need help, and simply say no thank you, than not be able to find an employee when I need one. If I get rude customer service at a place, I usually won't return if I can help it.
    Ballad

    Answer by Ballad at 8:46 PM on Mar. 19, 2013

  • Sometimes it seems that an employee should have some idea about whether a customer may need help. If I am looking around with a puzzled expression on my face, then yes go ahead and ask me if I'd like help. And actually, I don't mind if someone asks if I need help even when I don't, because maybe I have a question that they can answer that otherwise I might not even have bothered asking- the store may actually have made a sale because someone offered to help.
    Bmat

    Answer by Bmat at 8:50 PM on Mar. 19, 2013

  • Yep. I've walked out in the middle of a $1000 purchase at walmart due to bad CS before.
    NotPanicking

    Answer by NotPanicking at 8:26 PM on Mar. 19, 2013

  • I've walked out due to them hounding me like crazy. if i wanted a shopping buddy, i would bring one
    butterflyblue19

    Answer by butterflyblue19 at 8:30 PM on Mar. 19, 2013

  • It depends on how much money I am spending and where I am. If I am at Walmart my level of expectation goes way down. If I am at Nordstrom my expectation is high, even if I am not spending a large amount.
    QuinnMae

    Answer by QuinnMae at 8:49 PM on Mar. 19, 2013

  • Yes it does. I only go to Wal-Mart when I have to. While I still go there for certain things, they no longer receive about $400-$500 of my money every month. 

    JeremysMom

    Answer by JeremysMom at 8:25 PM on Mar. 19, 2013

  • Same as you- and I worked there, so I already know their policies for the most part.
    charlotsomtimes

    Answer by charlotsomtimes at 8:28 PM on Mar. 19, 2013

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