A friend of mine wanted to go to lunch at a particular Mexican restaurant, and I told her I would prefer it if we ate somewhere else instead. A few years ago, I went to the restaurant and had such terrible service that I wrote an e-mail to the corporate headquarters to complain. It didn't help how I felt about the restaurant when I never got so much as a return message, let alone an apology.
The issues were that the hostess and wait staff were standing around gabbing and didn't even notice when we came in, so we had to seat ourselves and then also invite another couple who entered after us to take the table next to ours, since the staff seemed too busy to welcome them and find them seats. Then an older couple in our party specifically asked the waitress to split their order by having the kitchen staff cut their burrito in half and put each piece on a separate plate. The waitress flatly refused, saying it wasn't up to the cook to divide their food, and they could do it themselves or get help from someone at the table. At the end of the meal, I asked for a wet towel to scrub two or three coats of refried beans off my toddler, who was in the beginning stages of feeding herself. First the waitress said no, I should have brought one from home. True enough, but I'd forgotten to put one in the diaper bag. I insisted, and she brought out a dry towel. I asked her to please go get it wet with warm water, and she must have dipped it in a soap bucket because when she came back, the towel smelled like bleach and dripped with suds. I asked her to try again, and finally got the wet towel. If it hadn't been for the other problems, I could have dismissed the towel incident. Anyway, I said I wouldn't be back. My friend says I need to get over it already. So how long will you all usually stay away from a business where ou are disappointed with the customer service?
Answer by Rosehawk at 5:44 PM on Apr. 25, 2013
Answer by JulieJacobKyle at 5:23 PM on Apr. 25, 2013
Answer by Skepticchick at 5:24 PM on Apr. 25, 2013
Answer by ILovemyPaulie at 5:24 PM on Apr. 25, 2013
Answer by wendythewriter at 5:53 PM on Apr. 25, 2013
Answer by shareleann at 8:58 PM on Apr. 25, 2013
Answer by noel1978 at 12:46 PM on Apr. 26, 2013
Answer by emptynstr at 3:20 PM on Apr. 26, 2013
Answer by MsViv at 7:46 PM on Apr. 26, 2013
Answer by hellokittykat at 8:31 PM on Apr. 26, 2013