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2 Bumps

What happened to my phone and how do I fix it?

I have an Alcatel Android phone that I just got about a month ago. It's flashing the white screen with the logo of the carrier that I have. I've tried turning it off, but it won't. So I took the battery out and left it out for a little bit. It didn't do anything.

I NEED this phone. I have no home phone. I have 2 of my kids here and my SO is an hr away. I *have* to have a phone. And of course it's a holiday weekend.

HELP! Please

 
tempsingl3mom

Asked by tempsingl3mom at 12:34 PM on May. 27, 2013 in Technology

Level 26 (27,595 Credits)
This question is closed.
Answers (6)
  • Have you tried searching their site?
    http://www.alcatelonetouch.com/global-en/support/faq.html
    QuinnMae

    Answer by QuinnMae at 12:43 PM on May. 27, 2013

  • See if this helps.
    http://forum.xda-developers.com/showthread.php?p=32822338
    QuinnMae

    Answer by QuinnMae at 12:39 PM on May. 27, 2013

  • Looks like my only option is to do a master reset. I will lose ALL my contacts. I'm so pissed at my kid right now.
    tempsingl3mom

    Comment by tempsingl3mom (original poster) at 1:24 PM on May. 27, 2013

  • Do you have your contacts backed up with backup assistance??

    If so then you can recover your contacts.
    tntmom1027

    Answer by tntmom1027 at 1:57 PM on May. 27, 2013

  • No. but I do have my contacts on my old phone which my other son is using.....unfortunately he is out of town this weekend.
    Sometimes I really hate technology.
    tempsingl3mom

    Comment by tempsingl3mom (original poster) at 2:05 PM on May. 27, 2013

  • Next time I would make sure to back up your contacts, no matter what provider you should be able to find an app to do so. That way you don't have to worry.

    My husband ran over my phone and because I had my contacts backed up I was able to recover them all.

    good luck
    tntmom1027

    Answer by tntmom1027 at 2:14 PM on May. 27, 2013

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