I once worked for DTV
Let me tell you, people are nuts about their cable.
Once had a CCI (shorthand for Customer Called In- well what else are they going to do?!)
complaining about being charged for porn. He husband was in the background shouting fraud and let it be known he was going to sue us for false billing.
I explained to her the charges were valid and helped her discover which receiver and at what time the movie had been ordered.
The last thing I heard before she hung up was, "You lying bas..."
I also made the mistake of working on Thanksgiving and Christmas.
Some memorable calls included:
"But it's Christmas! What are we supposed to do without TV"?
"How can you disconnect on Thanksgiving"
They were months behind in Porn laden bills...
What About You?
Answer by PartyGalAnne at 10:57 PM on Jun. 30, 2013
Answer by anime_mom619 at 7:30 PM on Jun. 30, 2013
Not a call center story but I was a cashier at Kmart while I was in high school. A customer tried to give me a very obvious fake check. She got upset when I told her that I would have to have the check "approved". She cussed me up and down complaining how I was stupid for not taking her check. I took it immediately to my supervisor and she left. Apparently, she had passes about $1000 worth of these fake checks that day and I was the only one to catch it.
Answer by JeremysMom at 7:18 PM on Jun. 30, 2013
Answer by PMSMom10 at 7:07 PM on Jun. 30, 2013
Answer by Ballad at 7:16 PM on Jun. 30, 2013
Answer by m-avi at 7:55 PM on Jun. 30, 2013
Answer by tempsingl3mom at 7:15 PM on Jun. 30, 2013
Answer by SleepingBeautee at 7:31 PM on Jun. 30, 2013
Answer by SWasson at 7:49 PM on Jun. 30, 2013
Answer by JulieJacobKyle at 8:43 PM on Jun. 30, 2013