Someone posted a question once about call centers and trying to speak to an American English speaking person.
My situation: My mortgage is automatically withdrawn from my checking account bi-weekly (2 equal payments that make up my monthly payment).
3 weeks ago, my payment did not come out. Husband called ( I was in Vegas at the time) and was told there was a glitch in their system (their fault), and that it would be taken out on the next scheduled date. The regular bi-weekly payment came out the following week, but not an extra one to make up for the missed one like they promised.
Now I'm getting late notices. I called to try to see when the payment would be taken, OR to arrange a payment if need be, and got nowhere with the rep. He would only charge me the full amount of my monthly bill, not just the missing bi-weekly payment. He simply could not understand what I was trying to ask.
TODAY I get a letter in the mail, thanking me for enrolling in the auto-pay program (which I had done over a year ago), and explaining how the $295 FEE WOULD BE TAKEN FROM MY ACCOUNT!!!!
I tried to call again, and once again, no one can understand that I was already IN the program, and should not be charged any additional fees. I never un-enrolled. This was an error on their end and I am being penalized for it.
I think I read here that if you request to speak to someone in the US that a call center MUST transfer you. Before I call back and sound like a lunatic racist, I want to know if there's any truth to this.
My question is: Is this true!?!?
I will close my checking account before I deal with this nonsense a second time.
Found it. False. :( http://www.snopes.com/politics/business/servicerep.asp
Answer by JulieJacobKyle at 4:08 PM on Aug. 20, 2013
Answer by mrsmom110 at 4:29 PM on Aug. 20, 2013
Answer by NotPanicking at 4:09 PM on Aug. 20, 2013
Answer by Ballad at 5:20 PM on Aug. 20, 2013
Answer by PandaGwen at 8:17 PM on Aug. 20, 2013
Anne, you can file a complaint with the Consumer Financial Protection Bureau. http://www.consumerfinance.gov/complaint/
Answer by gdiamante at 4:19 PM on Aug. 20, 2013
Answer by mrsmom110 at 4:20 PM on Aug. 20, 2013
Answer by anng.atlanta at 4:10 PM on Aug. 20, 2013
Answer by Dardenella at 4:14 PM on Aug. 20, 2013
Answer by feralxat at 4:24 PM on Aug. 20, 2013
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