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Response from Melissa and Doug about broken tent pole

A while back, I posted that one of the poles on my daughter's Tootle Turtle Tent from Melissa and Doug snapped, sending a bunch of tiny carbon fiber splinters into my hand. I just wanted to say that I'm impressed with the way the company has responded. They're sending a new pole free of charge, and they're going to do a lot of tests on the broken one and on the poles in general to make sure it's not a fault that could cause other poles to splinter and hurt people.


Asked by Ballad at 12:20 PM on Sep. 3, 2013 in General Parenting

Level 45 (193,996 Credits)
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Answers (8)
  • It's good to know that some companies still care about their target customers & about customer service. Just in case, please assemble with care my friend. :p

    Answer by mrsmom110 at 1:23 PM on Sep. 3, 2013

  • That's great!

    Answer by butterflyblue19 at 12:21 PM on Sep. 3, 2013

  • That is an awesome response!

    Answer by 2kids2dogs2cats at 12:32 PM on Sep. 3, 2013

  • Excellent!

    Answer by ILovemyPaulie at 12:38 PM on Sep. 3, 2013

  • They are a really good company. Glad they responded well!

    Answer by missanc at 12:42 PM on Sep. 3, 2013

  • It is actually amazing how many companies respond when you tell them about a problem you have had.

    Answer by Dardenella at 1:58 PM on Sep. 3, 2013

  • Glad to hear you received a good response. I like this company.

    Answer by AngZacc at 2:43 PM on Sep. 3, 2013

  • I would have more than willingly paid for the tent pole, since we'd already had the tent awhile. I mostly wanted the company to be aware of the potential danger that a splintering pole could pose to little hands.

    Comment by Ballad (original poster) at 1:29 PM on Sep. 3, 2013