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I moved my business to another location where I did not need TV service. Also moved to a different house, but used another TV service.

When I moved, Comcast informed me I still had 1 more year on my "contract". The year is up. Now they are telling me the contract was actually until 2015 and in order to get out of it, I have to pay over $2000. If I don't pay, there will be a credit issue. Also they are the telephone providers and that service will be cut and I MUST have it. What are my solutions?

Answer Question
 
anniemitchell

Asked by anniemitchell at 12:47 PM on Oct. 3, 2013 in Entertainment

Level 1 (2 Credits)
Answers (5)
  • Call back & speak to a Manager on duty. See if you can get another package for a lower rate altogether. I bet you can. Even if you get TV too.
    ILovemyPaulie

    Answer by ILovemyPaulie at 1:05 PM on Oct. 3, 2013

  • Do you have a copy iof the contract?
    If not ask them for a copy so you can read what your obligations and options are. Then speak to a manager, in person if possible.
    Dardenella

    Answer by Dardenella at 1:58 PM on Oct. 3, 2013

  • I don't know of any "contract" with comcast.
    Return your equipment (boxes, modems), or be disconnected for non-payment
    PartyGalAnne

    Answer by PartyGalAnne at 2:03 PM on Oct. 3, 2013

  • Look at your contract. You may have the right to seek arbitration.
    Ballad

    Answer by Ballad at 2:11 PM on Oct. 3, 2013

  • switch to verizon!! Comcast sucks!!! Look at your paperwork from the time you signed up... it should say when your contract is up!
    Crafty26

    Answer by Crafty26 at 3:14 PM on Oct. 3, 2013

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