My husb. & I have been going to the same place for our oil changes for years. The owner's son & my middle son went to grade school together. Last Fri., hubby took his truck in to have his rear differential worked on. On Sunday, we noticed a small puddle in the rear of the truck, so I took him to work on Monday & called the place about the leak. We were afraid to drive it. The owner brought a mechanic with him & drove over to my house to take a look. He said everything looked fine & offered to have it up on the lift for a better look. (hubby took it up there after work- all is fine)
I think it says a lot about a company, when the owner takes the time to make a house call. Do you have examples of good customer service experiences?
Answer by Rosehawk at 6:13 PM on Dec. 31, 2013
Answer by wendythewriter at 9:42 AM on Dec. 31, 2013
Answer by m-avi at 10:43 AM on Dec. 31, 2013
Answer by missanc at 11:14 AM on Dec. 31, 2013
Answer by Ballad at 1:59 PM on Dec. 31, 2013
Answer by tntmom1027 at 2:38 PM on Dec. 31, 2013