I bought a Dell two months ago. It appeared to be defective so they happily/quickly replaced it with another new one. That computer too has same issues as the other one.
I called them during both times and each time I was told I would be charged for the advice and support.
I called them today to ask to return it and get my money back-since I can't figure out the problem. My computer keeps closing up and dying as if the battery is dead..the fonts change etc..
Here's the result: I spoke to 19 ppl during my approximately 50 minutes on the phone. I was disconnected 4 times.
18 people transferred my call to 'someone who can help me' I was first disconnected after the 9th person. I attempted 4 more calls then at the 5th call I spoke to several more people. My last person was #19!
They said they couldn't return my computer after 21 days - it's their policy. How can I resolve this or shall I deal with it?
Answer by rkoloms at 10:33 AM on Jun. 2, 2009