I am currently getting my MBA and I am writing a book about customer service to assist owners and managers with good customer service skills and how to teach their employees those skills.
I would love any input about customer service you may have to stories of good and bad customer service. Also, if you received bad customer service; please tell me what they could have done to improve it. I do not require the names of the stores due to legal issues.
If you choose, I can put your first name, last initial, city and state into the book. If not, I will gladly put annonymous on the story for your privacy. I can also just place specified information in the book such as: annonymous, Ft. Worth, Texas. I think you get the idea.
Answer by vabchmommy at 11:26 PM on Jun. 24, 2009
Answer by Anonymous at 11:32 PM on Jun. 24, 2009
Answer by Anonymous at 11:35 PM on Jun. 24, 2009
Answer by azn_ladie82 at 12:51 AM on Jun. 25, 2009
Answer by Ibelongtojesus at 6:47 AM on Jun. 25, 2009
Answer by Ibelongtojesus at 6:48 AM on Jun. 25, 2009
Answer by mizkaye at 10:53 PM on Jun. 25, 2009
Answer by mizkaye at 10:57 PM on Jun. 25, 2009
Answer by the3jsandme at 1:00 AM on Jul. 3, 2009
Answer by the3jsandme at 1:06 AM on Jul. 3, 2009