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Trouble with Sears,

My dh has been fighting a nightmare with Sears in regards to 7 power tools that stopped working by using new batteries.Sears sent tools off for repairs. They have lost tools and taken all our batteries and refuse to return the batteries.
We are being stonewalled at the store level and told too bad about your carrying bag and go away. These are high dollar batteries. Sears should have not taken them if they had no intent of returning all 4 batteries.
We have asked the local store to give us a phone number or an email for their regional or district manager.They dont have it..I dont buy that for a minute. What Retail manager do you know that is unable to contact the district manager??Fishy!! NO??
Ladies, could you please advise me how to go thru proper chain of command as is dead at Sears Barton Creek Mall in Austin,Tx.This is unfair and unacceptable. Anyone offer names,addies,phone numbers?

Answer Question

Asked by stayingontop at 7:18 PM on Jul. 9, 2009 in Shopping

Level 1 (0 Credits)
Answers (3)
  • All you have to do is go to the Sears website and click "contact us" and log your complaint. It will be answered quickly.

    Answer by EireLass at 7:37 PM on Jul. 9, 2009

  • Try calling sears and pretend your someone else don't tell them the situation you are going through and ask for that number, or maybe try and google it

    Answer by looovemybabies at 7:41 PM on Jul. 9, 2009

  • Go to the Sears website and click on the contact us link

    Answer by motherofhope98 at 9:24 AM on Jul. 10, 2009

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