... and we're at the checkout & the guy asks if we want to pay our late fees. Well, we didn't know we had a late fee, but said sure (thinking it's like $4-5). THEN the guy comes off with $75!!
Whoa! Where'd that come from?? So he prints off 2 pages worth of supposed "late returns" dating back to Sept of last year!
We rent there all the time! We've never been told of any late fees. No letters. No phone calls. No mention of it at check out --- 'til now.
How is it that late fees can happen in Sept, Oct, Nov, Jan, & Feb... and we rent from them at least once a month... and NOBODY says anything to us 'til now?? 9 mos after the first occurrance.... 5 mos after the last occurrance??
I told them I was disputing it - if they were mine, I'd have been told a LONG time ago. They told me they weren't taking the fees off. Want me to pay it out. And they won't give me contact info to corporate.
What would you do?
Answer by Anonymous at 1:06 PM on Jul. 11, 2009
Answer by Anonymous at 1:07 PM on Jul. 11, 2009
Answer by Ati_13 at 1:08 PM on Jul. 11, 2009
Answer by Anonymous at 1:12 PM on Jul. 11, 2009
Answer by ArmyWife112908 at 1:21 PM on Jul. 11, 2009
Answer by admckenzie at 3:39 PM on Jul. 11, 2009
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