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NHS health care system?

Child with possible meningitis was 'failed by system' say parents

*, Saturday 8 August 2009 01.08 BST

The parents of a two-year-old girl thought to have died from meningitis after they were told she was suffering from swine flu said yesterday that she had been "failed by the system".

Georgia Keeling, from Norwich, died after being rushed to hospital on Tuesday. Her parents, Paul Sewell, 21, and Tasha Keeling, 22, said they contacted health services, including NHS Direct, the swine flu helpline and the emergency services, five times after their daughter first developed a temperature on Saturday.

The couple said that by Tuesday she had also developed a rash, bruising and had been sick, but their concerns that she might have meningitis were ignored.

Answer Question

Asked by Anonymous at 1:29 PM on Aug. 15, 2009 in Politics & Current Events

Answers (7)

  • They said that on two occasions they were told Georgia did not need to be admitted to hospital and after one 999 call, a paramedic arrived with Tamiflu and paracetamol. It was only after another 999 call an hour later, when her eyes had glazed over, that she was taken to hospital. Georgia suffered a heart attack and attempts to resuscitate her failed.

    Speaking to a local paper, Sewell said: "I don't feel like the paramedics did their job properly. She wasn't given a chance, they had diagnosed her before even looking at herand came out ready to give her Tamiflu. She was failed by the system big time. I just want to know how come they didn't take her into hospital straight away.

    "You trust them because they are qualified professionals, you don't really think to question what they say. I'm not a doctor, but you could see she was really ill."


    Answer by Anonymous at 1:30 PM on Aug. 15, 2009

  • The child's death comes just a few weeks after a warning from The Meningitis Trust against mistaking the symptoms of meningitis for swine flu. Several, including fever, muscle pain and headaches, are common to both conditions and several health charities have expressed concern that doctors and health professionals could miss them.

    A recent poll in GP Newspaper revealed that in a survey of 251 GPs, almost 90% believed that diagnosing swine flu over the phone could mean that other diseases, such as meningitis and bronchitis, were missed.

    Georgia's family say that although she was eventually seen, they were still told she had swine flu.

    Health officials said yesterday that they were launching an investigation into how the child died and would be looking into the possibility that she may have been wrongly diagnosed with swine flu.


    Answer by Anonymous at 1:30 PM on Aug. 15, 2009

  • NHS Norfolk, which manages GP services in the area, said it was working with other agencies to ensure that there was a "thorough investigation of the circumstances."

    The East of England Ambulance Service said they had not received a complaint from Georgia's family but would be conducting a full investigation.

    "We extend our sincere condolences to the family at this sad time. The ambulance service is committed to providing the highest standards of patient care and we will be conducting a full investigation into this serious incident to find out exactly what happened. We won't be in a position to comment further until the findings of that investigation are known," a spokeswoman said.

    Answer by Anonymous at 1:31 PM on Aug. 15, 2009

  • For every bad story about a NHS, there is a wonderful story. And this story could just as easily have happened anywhere. But of course the good stories don't get reported.

    Answer by canadianmom1974 at 1:45 PM on Aug. 15, 2009

  • Why was the child being diagnosed over the phone instead of being taken to a hospital?

    Answer by Anonymous at 2:07 PM on Aug. 15, 2009

  • Truly sad.... To be 'diagnosed' over and over the phone 5 times and not given the opportunity to be seen/treated by medical facilities is inhumane, imo. I have to wonder if the operator ran the child's symptoms over some government run computer database, too.... sad...


    Answer by grlygrlz2 at 2:22 PM on Aug. 15, 2009

  • Very sad.

    Answer by mancosmomma at 2:29 PM on Aug. 15, 2009

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