I love mine and use it all the time (we have 2 dogs). I don't have the one that heats up the solution, though, and sometimes wish I did, but it works well just the same. This is my second machine, too. My first one finally died after about 15 years of use. This new one I got did come with a sample size bottle of hypoallergenic cleaning solution. Vinegar & water works just as well and removes the pet stain odors, too.
at 2:15 PM on Sep. 4, 2009