I am rarely left speechless, but!
I had a potential customer email me about a specialty item. Her request specifically asked if it would arrive in time for CHRISTMAS. I emailed back stating it would. She makes purchase, I ship today and send email stating it has shipped and "Merry Christmas." I get an email bashing my "Merry Christmas!" It didn't just bash, but slammed up and down.
I responded to her "in time for Christmas" and apparently I was wrong. I just feel like saying "HUH." How am I supposed to know there is no Chrismas when there was already Christmas?
Answer by bebita at 6:07 PM on Nov. 30, 2009
See this is were the old using your noggin and being PC at all times comes in to play. Enjoy the holidays works well in my book. I'd think as a business owner who works with the general public you might just want to err on that side.
I know some here hate the old pc stance utilized by many, but when you own a business which is dependent on paying customers, AND are clearly bothered by an unhappy customer and a less than stellar review, than I think it's time to revisit your personal policy. Either that or accept your shrinking client base and get accustom to the quirky emails-
Answer by Sisteract at 6:16 PM on Nov. 30, 2009
Special- I know that do are fully aware that fully 26% of the adult US populace (latest stat I believe from 2005) has a mental illness.These are folks that you will never be able to predict presented behaviors (or placate/make happy)-
Answer by Sisteract at 6:19 PM on Nov. 30, 2009
Answer by jesse123456 at 6:21 PM on Nov. 30, 2009
Answer by yourspecialkid at 6:23 PM on Nov. 30, 2009
Answer by KelleyP77 at 6:23 PM on Nov. 30, 2009
Answer by yourspecialkid at 6:25 PM on Nov. 30, 2009
MERRY CHRISTMAS! Don't let the trolls steal your spirit !!!
Answer by thundernlight at 6:26 PM on Nov. 30, 2009
I work the general population and you can never add 1+1 and calculate the answer to be 2. Obviously, we'd all love to be able to be true to ourselves, our beliefs and our convictions, but sadly, in order to work with the public and stay employed you learn to place yourself to the side once you enter the workplace. The best approach, you do your job and say very little otherwise-Special, you're in a great position in that you own your business. Had you been an employee and the boss had received that email, you'd be in a whole different situation. Probably, why I tend to be pc-my employer demands that approach.
Answer by Sisteract at 6:44 PM on Nov. 30, 2009
Answer by grlygrlz2 at 6:45 PM on Nov. 30, 2009