I made several car payments in one lump sum for my brother since he fell behind. My credit card statement shows that the payment posted a week ago. But I'm being told that they haven't got the payment yet. They want me to send a copy of my statement proving it posted. They refused to do a 3-way call with the cc company. And they wont speak to any one in the collections dept about it. They're going by what's on their screne. Other than giving them a copy of my cc statement what can I do? Thanks
Asked by Anonymous at 2:28 PM on Dec. 16, 2009 in Money & Work
Answer by ILovemyson1020 at 3:45 PM on Dec. 16, 2009
Answer by NotPanicking at 4:25 PM on Dec. 16, 2009
we did a 3 way to do the lump sum payment and he gave them permission then to speak to me. So they have it on file. Blacking out the information is fine. I just don't like the idea of them having the personal information and account information handy. My understanding was that it was one time and they would not keep the information. But with having my statement, I'm afraid that they will bill me again for his missed payments. I can't have that, I have my own bill to pay for.
Answer by Anonymous at 8:00 PM on Dec. 16, 2009