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Customer Service Barriers

I am trying to do some quick research for a customer service program I am putting together at work.

Question One: What are some communication barriers people face when doing business over the telephone rather than face to face?

Question Two: If you are a telephone-based customer service agent, what are some barriers you face when dealing with your customers?

Answer Question
 
Anonymous

Asked by Anonymous at 5:11 PM on Feb. 2, 2010 in Money & Work

Answers (3)
  • People who speak English. Not broken english... English. How can you resolve my problem when you cant understand what Im saying.
    Anonymous

    Answer by Anonymous at 5:15 PM on Feb. 2, 2010

  • Totally agree with anon!
    mama2br00ke

    Answer by mama2br00ke at 5:20 PM on Feb. 2, 2010

  • *People who speak English. Not broken english... English. How can you resolve my problem when you cant understand what Im saying.*

    THIS!!! and even worse when you can't understand them! I hate that! If I call a CS center and get someone that has broken english, or says their name is habeeb... I hang up, because I know they're going to piss me off because I can't understand wth they're saying!
    mama2three717

    Answer by mama2three717 at 3:25 AM on Feb. 4, 2010

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