If its anything like my Costco Alpha Omega Elite you have to take the whole thing apart and i would highly suggest getting out your owners manual and reading the directions as you go, thats how difficult it was. Start by taking out the straps and then you have to pop out those plastic pieces where the straps go.
at 5:52 PM on Mar. 28, 2010
We have one and we reinvent the wheel each time this happens to us. If I remember correctly the key to your success is this brass rod that goes through the bottom toward the back of it. once you get that out of place, I think it starts to make sense. Good luck. And try to remember what you do to take it apart... that's only phase one of the challenge.