My first customer I sold a product to (something I make myself) called after pick up and complained. They wanted half the money back, I asked for a little more than half and they agreed. He said "Why pay that much when I could have gotten it for a quarter of the price and Sam's Club?"
I, personally, was terrified they wouldn't like it and it happened. It was a different medium than I am used to, and I told them that I usually work with another popular medium. I think they were expecting the cleaner finish of that other medium. I sent an email after the call apologizing again and asking them to try me again for a product with my usual medium at cost only, to possibly restore faith in me. Did I do the right thing? Do I just need to pick myself up off the ground and get back on the horse? Thanks!
Asked by Anonymous at 8:31 PM on May. 22, 2010 in Money & Work
Answer by TheDiva320 at 8:35 PM on May. 22, 2010
Answer by carlye828 at 8:46 PM on May. 22, 2010
Answer by Anonymous at 8:48 PM on May. 22, 2010
Answer by Anonymous at 8:50 PM on May. 22, 2010
Answer by Anonymous at 8:59 PM on May. 22, 2010
Yep, keep on with what you're doing. If they wanted a cheap Sams Club cake, they should have ordered one from them. My mom & I do cakes & there is no comparison to a store cake, with taste or creativity. I wouldn't give a refund unless it will keep you up at night since you already said something. If they didn't like it, they could have said something at pick up or refused it. They took it & ate it. And you know what, we who make cakes are super critical of them because we know how good we can do & expect perfection from ourselves. Most people think a 1/4 sheet with a star tip picture on it is hot stuff. Do what makes you feel ok this time, but keep making those cakes!!!
Answer by carlye828 at 9:24 PM on May. 22, 2010
Answer by mmmegan38 at 9:33 PM on May. 22, 2010
Answer by Anonymous at 10:00 PM on May. 22, 2010
Answer by Anonymous at 11:11 PM on May. 22, 2010
Answer by Anonymous at 11:18 PM on May. 22, 2010