I ain't quite sure how I feel about this. On one hand I can't imagine what she's going through as a gold star wife. On the other hand complying with company policy is hardly unpatriotic, at least I don't think so anyway. Opinions?
company responded saying, " Verizon Wireless has long supported our troops and worked with members of the armed services with flexibility. Once we understood this Marine's widow's circumstances, we quickly resolved the situation. We regret any undue frustration we may have caused the Brummunds. Our thoughts and prayers are with Mrs. Brummund and her family."
It looks like she got what she wanted / needed. It's a shame that it took going to the media to make them listen a little better. I think big companies aren't as likely to listen unless they know everyone is watching. If it had been her choice to move and her DH hadn't been killed in action I could see not waving the fee, but her circumstances warrant an exception IMO.
Answer by QuinnMae at 3:58 PM on Jun. 28, 2010
Answer by LadySaphira at 3:59 PM on Jun. 28, 2010
I think they finally did the right thing and that's good. The original operator was just being an @ss. Of COURSE she could have waived it! Companies do it ALL the time. Heck , they waived the cancellation fee to my direct TV over them screwing up the bills and the service for 8 months straight. They waive fees when they want you to stay when you threaten to cancel. and then every once in a while you get this kind of person. I am a little curious why she didn't get bumped up to a supervisor. You would think THEY would have handled this better!
Answer by momof030404 at 3:59 PM on Jun. 28, 2010
Answer by jesse123456 at 3:59 PM on Jun. 28, 2010
Answer by shanlaree at 4:02 PM on Jun. 28, 2010
Answer by Rnurse at 4:02 PM on Jun. 28, 2010
Answer by Mom_2_cuties at 4:07 PM on Jun. 28, 2010
Answer by Mom_2_cuties at 4:10 PM on Jun. 28, 2010
Answer by layh41407 at 4:18 PM on Jun. 28, 2010