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Deal with annoying customers in person or on the phone.

I say phone lol at least I can ACT like I am listening.

 
cynprz

Asked by cynprz at 11:52 AM on Jul. 29, 2010 in

Level 35 (76,208 Credits)
This question is closed.
Answers (21)
  • I say phone. You don't have to try to smile at their meanness. Also, you can hang up and when they call back just say the phone disconnected. :-)
    Kiwismommy19

    Answer by Kiwismommy19 at 11:53 AM on Jul. 29, 2010

  • Telephone, definitely. I get along better with difficult people when they can't see my eye rolling and expressions of disgust and incredulity.
    SWasson

    Answer by SWasson at 11:54 AM on Jul. 29, 2010

  • The phone.. cuz then I can make faces & mouth under my breath! lol
    SuperrMommyy

    Answer by SuperrMommyy at 11:58 AM on Jul. 29, 2010

  • phone... I do it all day long.. I can still act like I am not totally annoyed without them seeing the actual frustration.
    daughteroftruth

    Answer by daughteroftruth at 11:58 AM on Jul. 29, 2010

  • I guess I will be the odd ball :). I would in person. I hate talking on the phone and I worked years as a cashier, so I am use to dealing with people in person.
    LadyKiki

    Answer by LadyKiki at 12:01 PM on Jul. 29, 2010

  • Well I would say phone. HOwever the other day I had a woman in person ask me "is it normal for a woman to be doing this job"...
    My answer was "yes mam".. She was probably 20 years younger than me. Whew some one full of crap, not only was she mean she was a true bitch. Even her husband could not shut her up.
    So I did okay in person too.
    mmmegan38

    Answer by mmmegan38 at 12:05 PM on Jul. 29, 2010

  • hmm are you in a customer service job? maybe a new career is in order?
    sati769leigh

    Answer by sati769leigh at 11:53 AM on Jul. 29, 2010

  • I agree w/ swasson! Prefer the phone & its amazing how many times I can "accidently" disconnect someone!
    Nyx7

    Answer by Nyx7 at 11:57 AM on Jul. 29, 2010

  • Me the phone. I worked for a car dealership for a while as the HR Director and Ex. Asst to the GM, well I pre-screened his calls, my job was to keep the complaints away from him. So yes, when people were p***** at the dealership I got called every name on the book, sometimes I would put my phone on speaker phone and keep working!
    LuvmyFam6

    Answer by LuvmyFam6 at 12:09 PM on Jul. 29, 2010

  • phone
    anabele

    Answer by anabele at 12:32 PM on Jul. 29, 2010

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