Guess it can be bad for your health ...
Researchers in the study, published last July in the journal Anxiety, Stress, & Coping, asked 32 women and 27 men to play the role of a customer-service employee dealing with a rude customer who was angry about purchasing a product that was broken.
The participants weren't allowed to promise a refund or to hand the customer off to someone else. Half of them were told "the customer is king" and were instructed to remain friendly and calm. The other half were told they could react naturally to customers, expressing annoyance or frustration.
The participants who were required to remain calm posted sharp increases in blood pressure; the increases were more marked among men than women, according to researchers at two German universities.
Answer by dlandrum at 6:41 PM on Nov. 10, 2010
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i have a 11 year granddaughter that wants to be the boss of me and her cousins