We purchased an 03 Buick Rendezvous the beginning of October that has turned out to have problems. Fortunately we were given a 3 month / 3,000 mile warranty and haven't had to pick up the tab on any of them. The latest has been the sunroof.
Our salesman said it was under warranty, would be fixed, and ordered the switch for it (after it had been diagnosed). The switch didn't fix it so we were given permission to have a larger dealership look at, while we were there having them fix another problem. Now they have come back to say that the sunroof is an accessory and NOT covered under warranty.
My husband and I called on 2 seperate occasions to ask if they were going to fix it, that the salesman said it would get fix and was covered under warranty. It is a $300 fix. The manager won't budge and says it isn't covered under warranty. I said I was ready to wash my hands of it, never buy another vehicle from them again and tell everyone I know about our bad experience (how they don't back their salesman's word, won't fix it, etc). He said he was content with that decision as well!
I am SO mad.
I am thinking of calling our salesman in the morning and asking if he is going to do the right thing by telling his manager he made a mistake by telling us it was covered under warranty and it would get fixed (even attempting to fix it by replacing the switch and not mentioning it was a 'courtesy' by doing so... I really think he didn't understand the warranty.).
What can and should I do with this??? It isn't a very large dealership but has been around for decades.
Answer by MissAlisabeth at 9:27 PM on Nov. 29, 2010
Answer by NotPanicking at 9:30 PM on Nov. 29, 2010
Take the salesman to Small Claims Court and file a complaint with your local Better Business Bureau.
Answer by emerald53197 at 9:31 PM on Nov. 29, 2010
Answer by sweetpea1217 at 9:32 PM on Nov. 29, 2010
Answer by daisysrdeadly at 9:35 PM on Nov. 29, 2010
Next question overall
(Just for Fun)
What colors do you decorate your house for Christmas?