I own a small store in a small town of about 3,000. I bought the store about 1 year ago. I have changed nothing in the way that the previous owner did business, except that I am actually open when I say I am going to be. A customer that has been coming to the store for years is suddenly demanding that I change the way I do business just for her and her mother.
When I do a special order, I charge at the time of the order. She came in and today (5 days after the date she placed the order) and reamed me for making her pay ahead of time. I explained that special orders have to be paid for when they are ordered, as I cannot always sell a special order to someone else. This was the 2nd time she reamed me over the way that we have always doen business. Even when I explained the reason for having to pre-pay she still was bitching and glaring at me.
Am I wrong to be annoyed? I have never asked someone to change the way they do business just because I want them to do it another way. This is only my second post, so please be kind! LOL
Answer by Scuba at 1:33 PM on Jan. 26, 2011
Answer by Belovedmoonpixi at 1:32 PM on Jan. 26, 2011
Answer by Dianakk at 1:32 PM on Jan. 26, 2011
Answer by tabbys4 at 1:32 PM on Jan. 26, 2011
Answer by elizabr at 1:34 PM on Jan. 26, 2011
Answer by gdiamante at 1:46 PM on Jan. 26, 2011
Answer by rebeccadac at 1:53 PM on Jan. 26, 2011
Answer by Mom2Jack04 at 2:20 PM on Jan. 26, 2011
Answer by slw123 at 3:14 PM on Jan. 26, 2011
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