I'd need more info-
when you plugged the scanner into your computer, did you restart the computer? sometimes that helps.
did the computer go through the setup where the drivers were installed?
I've got other suggestions, but I'd need to know more about what you did or didn't do.
PM me if you want, I'm a computer geek and used to answer these questions all day long.
hope I can help!
at 7:14 PM on Mar. 15, 2011