I'm on line with a company now and he seems like he's reading a manual. His answers seem scripted. Almost like he doesn't know what he's talking about.
Answer by meooma at 1:10 PM on Apr. 3, 2011
Answer by KoffeeKrazy at 9:34 AM on Apr. 5, 2011
Answer by lore_tex at 1:13 PM on Apr. 3, 2011
Here's the problem though... if you've ever worked for a call center, you know... You have to meet certain criteria on your call because you are constantly being QA'd. That's the problem. So, yes, unless you say each and every detail, you will get knocked down and you could get fired eventually. When I worked for Charter, I typed up a list of things I had to say... even if they yelled and screamed at me... I had to say each and every thing. Sucks.. doesn't it!
Answer by m-avi at 1:13 PM on Apr. 3, 2011
Answer by countrygirl06 at 1:14 PM on Apr. 3, 2011
So, yes, it seems they are reading from a script, but they actually have to say so much stuff on their call when they answer the phone. Ugh... And working for Charter from a call center, you only have so much information made available to you. You can only do so much from your screen. You feel completely stupid and helpless, because... well they want you to be that way.
Answer by m-avi at 1:15 PM on Apr. 3, 2011
danni, that's because he keeps going into different screens to find the information. He probably gets booted out of one and loses his information. It's not that he's stupid, he just has to search for the information, or even who to transfer your call too.
Answer by m-avi at 1:17 PM on Apr. 3, 2011