I'm having this really strange problem with my laptop and wondering if anyone knows why and how to fix it (before I call HP about it). I got this new HP laptop in December. Something strange has happened a few times now .... all of the sudden, a square box will come on the screen that shows a hand with a red line through it. Then a little red light will go on in the mouse area, and then the mouse quits. Stops working. Freezes. I have to shut down the laptop with the power button and then it will restart after a few minutes and the red light will go off and it will be fine. It's so frustrating! Especially when I'm in the middle of typing an email or whatever.
Does anyone know what could be wrong and how to fix it? I know, I can call HP or the store it was purchased from for tech support, but thought I'd ask here first. Sometimes I get customer service reps on the phone that are impossible to understand.
Answer by artex501 at 10:47 PM on Sep. 13, 2011
Answer by Miszross at 11:38 AM on Apr. 6, 2011
Answer by UpSheRises at 11:39 AM on Apr. 6, 2011
Answer by Kimimale at 11:39 AM on Apr. 6, 2011
Answer by wendythewriter at 11:40 AM on Apr. 6, 2011
Answer by Anonymous at 11:58 AM on Apr. 6, 2011
Answer by hellokittykat at 11:44 PM on Apr. 8, 2011
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