I've had a lot of bad experiences, however... it's usually due to miscommunication or them being overly busy and behind.
I will throw you out some scenario's though.
Patient is really sick, tells the receptionist that she thinks she is going to be sick, the receptionist tells her it will only be a few more minutes...patient pukes in waiting room (and yes this has happened, and it was one of the scenario's used when I was in college for medical coding).
Patient walks in needing to speak with the doctor, but will not tell the receptionist why.
Patient walks in having a hard time breathing, you can see he's in distress.... and his wife is livid, seems that the doctor put him on new meds....and this is after taking the first dose.
Good Luck hun, hope it helps.
at 6:34 PM on Apr. 30, 2011