I logged into our family dental insurance policy online today. I do it every 2-3 months (along with our medical insurance) to make sure everything is still correct. This time, I did it to sign up for electronic EOBs, because we hadn't been receiving any. Well, they store them online, and I noticed a new EOB for my SD. I opened it, and saw that DH's address was listed as his ex's address. You cannot have multiple addresses in the system-only the sponsor's address-all paperwork is sent to whatever address is on file, and we had set it to OUR address. All of our family's vital information is listed in the account--DOB's, SSNs, full names. For both DH and I, as well as all of our children (including SD and our 3 together).
His ex would only need his SSN (the policy number, so she has access to it), his DOB and his full name to get access to the account via telephone, USPS, or email. What can we do about her accessing our account? She is not an authorized user, which means she would have had to have someone else call in and pretend to be DH, or she would have had to claim to be me (same policy number for everyone, and BM could easily get my DOB through MIL or if she viewed a copy of our marriage certificate online, which in the county we are married, public records like that are viewable on the county site). There has to be SOMETHING we can do. DH has already emailed the dentist and orthodontist for my SD to verify the contact information (to prove that they have the correct address, in case she tries to claim it was them who did it--though they wouldn't have access to changing information!).
We are going to password protect our insurance, of course. I double checked the medical insurance, and since you need to log in using DH's military credentials (i.e. military account username and password), it was all still good. But is there some recourse we can take either with BM or the insurance company? DH hasn't EVER lived with BM in her current or previous address. They have been separated for 6 years, and SD has only been on the dental insurance for 2.5...
Asked by Anonymous at 7:27 AM on Jun. 10, 2011 in Money & Work
Answer by Cafemomoftwo217 at 7:33 AM on Jun. 10, 2011
Answer by Cafemomoftwo217 at 7:35 AM on Jun. 10, 2011
Answer by SWasson at 7:36 AM on Jun. 10, 2011
Answer by gemgem at 7:40 AM on Jun. 10, 2011
Answer by meooma at 7:44 AM on Jun. 10, 2011
Answer by But_Mommie at 7:46 AM on Jun. 10, 2011
Answer by Cafemomoftwo217 at 7:49 AM on Jun. 10, 2011