I'm a cashier at Toys R Us. At my job, we're required to sell buyer protection plans to customers. I worked at a different Toys R Us for a year, and was actually fired for not selling them - my old manager is now at a different store and did me a huge favor by hiring me back, as long as I could sell. And I am... way better than I was before. But apparently I'm still not doing as well as they would like me too - my manager has complete faith in me (thank God) and she can see that I'm improving, but she knows I can do better. I know she's (probably) right, but I can't seem to find the perfect way to sell them.
I don't know how many of you are familiar with the plans (or if the Toys R Us' in the states even have the same thing), but here's the jist of it: there are several different price ranges, and each price range has a protection plan for a different price. The plan is, essentially, really good - covers whatever it is for 15 months, sends you a gift card for the full price... I always try to sell it for bikes, outside things, or items that can't be returned (like breast pumps) - but when those things aren't going through my till at all, I'm screwed.
So... how would you ladies sell it? How would you word it when you ask?
I'm up for any advice here. I want to do well and make my manager know that she didn't make a mistake by hiring me back. I have faith in myself, but I need to find my niche. People at work have given me their advice, but it seems like what works for any of them just doesn't work for me.
Oh, and if anyone has any questions about the plan that I might've been vague about, I can answer those too.
Thanks in advance ladies. :)
Answer by gdiamante at 1:10 PM on Jun. 13, 2011