My oldest dd, has her first job. It's for Verizon's call center, well a contracted call center, not actually part of Verizon yet....
My bestfriend also works there, and my BF's son works there. They are one of the few places that is always hiring because they have a really high turn over. Now I know why. My friend is forever telling me about people calling in and yelling at them, but I thought some of it was just her cause she tends to be on the sensitive side. My DD on the other hand has balls of steel, very little get's to her. Not saying she isn't sensitive it's just she's more like me and tends to just let stuff roll off her back.
She HATES her job, but she likes having money so she sticks it out. The stories she tells about people just amaze me. I understand being angry and upset, but I do not understand peoples blatant rudeness. I just listened to her cry as she told me about a 2 hour call she had last night. This man insulted her in every way possible. Honestly it was verbal battery, so why didn't she just hang up? They can't, it's grounds for firing, the only people with the power to end a call is the supervisor and hers was no where to be found and none of the other ones wanted to help her.
I can literally see where she was crushed by this call. I hate that a job is doing this to her. I'm not sure it is worth it, but she won't quit cause she knows or at least thinks we will be disappointed in her. I think I need to talk with the hubby, I don't want to watch her spirit be broken because of a job. It's not like she makes good more and its over 30 miles one way. I just feel so bad for her.
As a side note my friend told me about a call where a lady wanted credit because it took an hour of her time to figure out what was wrong with her phone...really? I have never thought to ask that question. lol