Customer Service Professionals Needed!

[HiringManager]

ACD Direct currently has openings for Customer Service Professionals. Sales experience, WAH experience, Bilingual (Spanish) abilities and a strong desire to succeed are always beneficial!

Experience:

• Minimum 6 months formal call taking experience (preferably virtual or traditional call center based)
• Must be located in the United States
• Ability to muli-task in an ever-changing environment
• Ability to communicate effectively and professionally with verbal and written communications.
• Ability to adapt quickly to a multi-client environment
• Ability to retain and apply information in a multi-client environment
• Ability to adhere to and maintain a self structured work schedule
• Ability to implement and maintain self preparation skills
• Ability to multitask in fast paced situations
• Ability to control a call situation and direct callers to the purpose of the call
• Pleasant phone voice and effective telephone communication skills are a MUST
  
• Strong Attention to Detail is a MUST
• Strong Listening Skills are a MUST

Minimum PC Requirements: 

• Standard telephone line or Hard Wired VOIP with absolutely no features. (Two phone lines recommended. One for personal use and one for business use.)
• Cable or DSL Internet Service accessed via modem. (256K minimum) Wireless/Satellite connectivity is not accepted.
  
• Corded phone
• Corded noise canceling headset with mute feature
• Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system. Windows 7 is acceptable.
• Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems) 2GB (Windows Vista)
• Anti-virus software
• Spy-ware software
• Computer Microphone and speakers (or headset containing both): This is required BEFORE you schedule your interview.
• Professional workspace equipped with a Desk and a Chair free of noise and distractions.
• Internet Explorer 6.0 or higher. This is the only web browser that is compatible with our systems and programs.

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