I have been fighting with their customer service for over a week because my mom prime membership did not extend with my last purchase (horray for swagbucks and free shiping). My account started in April, I even still have the original welcome email. After fighting for a week, They now said I created my account Feb 18th 2011 and reached my 1 year limit! I have proof its not true, Looking my my past invoices I never made a single purchase until June 25th so it would have ended anyway. They only continue to lie to me :/ So I filed with the BBB. I don't really know what I want or why I am so beat red with anger over it. But I am super beyond pissed they keep lying to me, and someone has gone into their system and changed my account. Thats altering a contract! That can't be legal :( I need to get out more, this has me way to aggrevated.
At least I never ever ever delete a single email I ever get or send so I have proof, lol. Since they are BBB accredited hopefully they will have to do something about it. I kinda what whoever changed my contract fired since thats totally not cool. But since I have no idea who that is, and I am sure they will say they don't as well it will never happen. Man this has taken way to much time away from my kids as I argue with them on the phone and through their chat.
ok, *breathe*....... off to play thomas the train