I am so pissed at amazon.com right now!

[lasombrs]

 

I have been fighting with their customer service for over a week because my mom prime membership did not extend with my last purchase (horray for swagbucks and free shiping). My account started in April, I even still have the original welcome email. After fighting for a week, They now said I created my account Feb 18th 2011 and reached my 1 year limit! I have proof its not true, Looking my my past invoices I never made a single purchase until June 25th so it would have ended anyway. They only continue to lie to me :/ So I filed with the BBB. I don't really know what I want or why I am so beat red with anger over it. But I am super beyond pissed they keep lying to me, and someone has gone into their system and changed my account. Thats altering a contract! That can't be legal :( I need to get out more, this has me way to aggrevated.

At least I never ever ever delete a single email I ever get or send so I have proof, lol. Since they are BBB accredited hopefully they will have to do something about it. I kinda what whoever changed my contract fired since thats totally not cool. But since I have no idea who that is, and I am sure they will say they don't as well it will never happen. Man this has taken way to much time away from my kids as I argue with them on the phone and through their chat.

ok, *breathe*....... off to play thomas the train

[slw123]

That stinks, I hope you get it worked out.

[shorty_girl330]

Damn hope you get it all worked out

[lyrick24]

 oh my. i hope you get everything worked out!

[critter_boo]

you have proof i dont get what they are fighting

[lasombrs]

 The newest rep is now saying he will not forward it to managment like he said he would. He personally decided I am past the year and thats that.

I have the freaking welcome letter proving I am not! But they respond only by email addresses you can not write back to and refuse to let me forward it on to them.

This is so beyond frustrating!

[erikays]

Quoting Liansmommie:

That blows! I have nver had a problem with them.

[lillucky8]

Ive had issues with them before also, ive only ordered twice. the first time my order never arrived and it took weeks to get a refund, the second time went okay, i keep an eye on the cheap cereals and things but i dont order online alot

[Bmat]

What a mess! I hope something is resolved.

[ceciliam]

That sounds frustrating. I have used Amazon for many years and have never had an issue. I hope it all works out for you.

[mamamiajk]

Wow....Iwas under theunderstanding  thatmy  amazon  dollarsnever expire. I  have  been  shopping  with  them  for  almost  a  year  now and  have  never  had  a  problem.  Now  I'm  wondering....