I had my first and last experience with the mail order pharamacy. They offered horrible customer service and the rep I spoke with told me that my dad ordered too many drugs. I explained to her that he left a nursing home and we were using all the drugs he left with and now we need to re-order. Well we calculated that it would probably take 2 weeks to get the refills. Only one drug came and all the other ones they told me could not be filled until mid-June. I called my father's insurance and they said "no, he can have refills" so they conferenced called with the drug company and me on the line and gave them the approval. I called the next day, to check the status, they said it couldn't be released until mid-June.
I told them you know what if its this hard for them, I will just use a local pharmacy. I need to cancel all the orders. She told me that I had to call the insurance and reverse their approvals. I call the insurance and they told me that they are suppose to withdraw the requests, but she called the drug company and had them do it. I tell you, I've never experienced something so frustrating. At least, I was able to get my dad's drugs for him today.
Have you ever used a mail order drug company? How were they? Hopefully better than the one I used.