since moving to ga in 200 i've lived in 4 different apartment complexes, 6 different times, & all had changed management while i lived there at some point. other than complex name changes the transitions were all smooth. this one not so much!
a new management company just took over 2 weeks ago & already i've had some issues with them & it's not just me! their website is still not up & running nor are 1/2 their computer systems. the maintanence line we call for issues no longer works yet no one answers the phone at the office. they closed the pool with no explanations & it was just inspected by the city the day before it opened. i had to call on monday 6/2, to find out my rent total that was due on 6/1 because they weren't open on 5/30 & 31, & they didn't inform us they were going to be closed. the lady i spoke with on monday at first gave me a total that was $350+ more than we pay & she was clueless as to why my account was showing so much. when i got back with her later in the day she gave me another total, right around what we always pay. i get the money orders & drop them off that night.
well i came home just now to a letter on my door saying i had a balance due that must be paid immediately. so i go down to the office to figure out what the hecks up & there are a dozen or so people down there with the same letter. some owed small amounts like $.52 others were larger because numbers were transposed, they owed $954 but paid $945. i owed $9.25. we were all asking the lady the same question, why do we owe more when we paid what you told us? her answer, "i don't know what to tell you". so sad!
like i said i've gone through manaagement changes before with no issues. if they've had so many issues in just 2 weeks i hate to see what's to come.
just to clarify, since a few have asked, our monthly lease amount doesn't change however we pay water, sewer & trash with our monthly rent & that amount changes. the office will not accept our rent payment without the utilities included so we have to wait till we get the total amount due before paying.