Does anyone have the Samsung Galaxy S3?

[usmclife58]

I just got one on Thursday... On Saturday evening, WITHOUT ME TOUCHING THE PHONE, the screen cracked. I got a notification and the screen cracked. Of course I freaked out. Then I went to Google and discovered I am not the only one. Apparently it is an issue for MANY customers. Here is where the real issue comes... Samsung REFUSES to acknowledge the problem. A Verizon rep got into it with a Samsung rep over this today because they are tired of getting calls about it breaking. The guy then gave me the number to Samsung and had me call and get a documented case in. Well, apparently I scared the first Samsung rep because he sent me to "advanced support" (seriously, he was stuttering and didn't know what to say; it made me feel a little bad. Almost). The next rep kept saying that physical damage was not covered by Samsung warranty and that *I* would have to pay to get it fixed. They will not accept the fact it is a faulty product/device. I explained that they cannot do that and that with all the bad press they just got for being sued and losing to Apple in court, the AP would probably enjoy piggybacking this story to add to Samsung's woes. And, to keep this from getting any longer, I now have a documented case and the email to the president of Samsung STA. Yep. So I am going to C&P all the forums, as well as my complaint to the BBB and to Rip Off Report to send to him tomorrow.

Anyway. If anyone has the Galaxy S3, watch it for breaking without cause. It IS glass, so don't think it is like a lot of other phones that can handle stress! But if it breaks on its own, call Samsung immediately and get the case documented! They are not doing anything about it now, but hopefully enough people complaining will get them to do something soon. 

[usmclife58]

That is exactly what I told them yesterday. And when I threatened to take my case number, links to the forums, as well as the names of the customer service reps of Samsung I spoke with to the news, that is when she gave me the president's email address. I tolder her I could write the entire article myself with just the 20 minutes I spent on Google along with the phone conversations I have had with Samsung. I also pointed out that Verizon reps are now calling Samsung with complaints (the guy at Verizon gave me that little bit of info yesterday, lol!). 

Quoting chrlstoncharmed:

With Apple trying to take them off the market, you would think Samsung would step up their game, not only in technology, but customer service and standing behind their product.