Backstory: I like my house in housing, I do. But I hate the fridge, I'm pretty convinced that housing bought it off Craigslist or possibly even just got it off of Freecycle, it's small, old as sin, and looks like it got dropped down a set of stairs (which is weird since there are no stairs leading to the kitchen). I called and asked about it. Doesn't matter that it's so small it barely holds a week's worth of food, or that it looks like hell, or that it's an energy vampire because it's OLD, not their problem. So I asked "Can I buy my own fridge and have your hot tranny wreck of a fridge removed?" Yes I can. Awesome that's what I'm doing. I figure we'd be buying a fridge at some point anyway, why not get it over with.
So yesterday we went to Lowe's for Mission: Buy Fridge. I bought my washer & dryer at a different Lowe's and they were awesome so that was why we went there. We walk around looking at fridges, oogling new fancy features, and narrowing down options. This whole time not one employee has said a thing to us, we haven't even seen an employee in that section yet. Whatever. We narrow it down between 2 fridges, but had a couple questions, so DH goes and looks for someone, he finds a guy and says we have questions, the guy tells him rather rudely "You need to wait, I'm busy" ooooh-kay. We waited though...for 25 minutes, never saw that guy or anyone else again.
After the 25 minutes we left, if you don't want my money, I won't force it on you.
Went to Home Depot, and the difference was night & day, we had several employees MORE than happy to help us, also the fridge we decided on (same brand & model we were looking at in Lowe's) was $100 cheaper there. They made the whole process super easy, and my new fridge will be delivered next week. :)
I sent Lowe's an email this morning telling them how they lost a $2,000 sale to their competition. Sure it's not a kitchen remodel, but I don't think 2 grand is something to stick your nose up at either.
Thankfully my bad customer service stories are few and far between... but since moving back to San Diego, that was the second time a person in a customer service job has told us that we need to wait because they're busy. The first time was at Whole Foods, I almost expect it there...fucking hipsters.