Join the Meeting Place for Moms!
Talk to other moms, share advice, and have fun!

(minimum 6 characters)

Frugalistas Frugalistas

About a month ago I bought a package of cheese nips that were burnt.  I didn't think anything would come of it but I emailed nabisco with the problem and codes on the boxes.

Yesterday I got a coupon for any nabisco product for  free (up to a $4.49 value). And a nice little letter expressing apologies and the usual form letter pleasantries.

Not only am I happy with the coupon, but that they were so prompt to reply to me.

by on Oct. 7, 2012 at 7:19 AM
Replies (11-16):
aneela
by 80sTardisGirl4Gore on Oct. 8, 2012 at 11:06 PM
Gotta love great customer service!
Posted on CafeMom Mobile
nmaxwell816
by on Oct. 8, 2012 at 11:42 PM
Awesome
Posted on CafeMom Mobile
matreshka
by Platinum Member on Oct. 9, 2012 at 10:26 AM

Just curious, why is the word "codes" I typed in in my OP now linked to an ad?  I didn't do that.

JakeandEmmasMom
by Silver Member on Oct. 9, 2012 at 10:30 AM

 That is great!  I always wonder if it's worth it to contact them in those situations, but I will definitely do it next time!

la_bella_vita
by Bronze Member on Oct. 9, 2012 at 12:59 PM

 Nice!

specialwingz
by Corey on Oct. 9, 2012 at 4:05 PM

I have usually gotten great responses from companies when I've written about issues.  I highly recommand writing.  They can't fix problems if they don't know they exist.  Sometimes, it's up to us consumers to be the ones to tell them

Add your quick reply below:
You must be a member to reply to this post.
Join the Meeting Place for Moms!
Talk to other moms, share advice, and have fun!

(minimum 6 characters)