So I have an odd experience on etsy and want opinions
Today I get this message from her
I never received this item and now I've been blocked from filing a report. I will be notifying Etsy.
Ok so I am not sure if she is trying to file another claim or leave feedback or what. I am assuming she thinks I somehow blocked her from doing whatever it is she is trying to do. I really don't understand why she has not contacted me before now. I mean she didn't even contact me to let me know: hey I see you shipped this but I never got it. Just seems odd.
So I message her this back. This is the first time I have messaged her and she messaged me about this.
Hi Kelly. I have nothing to so with you being blocked from filing anything. I did see that you filed a claim with them but Etsy handles all of that and did not request any information from me. In fact, by the time I saw the claim they already stopped it. I'm assuming its because it shows it was delivered to you on April 4th.
Have you checked with neighbors, your post man, and your local post office? I would suggest doing that because there may be a chance it's sitting at the post office or they accidentally delivered it to the wrong address. That's why I suggest checking with neighbors. In my area my neighbors and I tend to get each others mail every so often.
Please let me know what Etsy suggests for you and what information you get after checking with your post office and neighbors.!
I mean I'm in the kind if mood that if she really did not get it and has checked what I mentioned above then I would send her another. Even though its $30 order. I just don't get why she isn't contacting me -until now- about this. I responded to her within 5 minutes of this message and still heard nothing back.
How would you handle this? Any advice? I've got a picture of her clutch and the date it was made. I always take pictures. Obviously it was shipped to her. Now I don't know if the post office someone messed up but she. IMO, is acting like doing something wrong here.