About a month ago my phone/internet provider added a second line to my account in "error." Then when I was unable to recieve phone calls from my friends and could only call out, they realized that they had only switched the lines, not added the line. Then they cancelled my account in "error." Then they got the phone service worked out. I could call out and recieve calls, but the internet would go in and out. Then my bill comes. They had promised that all of the nonsense would have resulted in a partial bill, but instead I was billed for new service on both numbers!!! (Like a quadrupal bill!) I called in on Friday to get it all sorted out. They finally eliminated the second number completely and removed that portion of the bill. They also reduced the first number back to a single billing cycle (which still irritates me because I did not have service for most of the month!!). Anyway, I found out that they had my internet on that second line instead of on my first line. So Friday evening my internet went out! I called again on Saturday, but no tech guys could come fix it until today. They set up an appointment for 8-12 this morning. He finally showed up at 3. My internet is back on.
I'm so frustrated. I feel I shouldn't have to pay for services they didn't provide. Also we are trying to run a new business which is nearly impossible with the phone and internet down so much. Plus what do customers think when they called our home for those 2 weeks and would get the message that our phone was no longer in service. Either they think we didn't pay the bill and are less than trustworthy OR they think we are a flim-flam operation and are leaving town. I'm so ANGRY!!!!
I'm wondering what I can do about this mess.