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Verizon vindication and maybe looking for advice

Posted by on Sep. 15, 2011 at 9:12 PM
  • 14 Replies

 I'm new here. Hi!  *waves*

I have had my own verizon account for a few years.  When I married my husband he had a company phone and didn't need his own phone. But several months ago he changed jobs and had to get his own phone. So I switched to a family plan and got him a phone.My phone is 2 1/2 years old. On the end of its rope. His phone is about 3 months old.  It had issues and got replaced twice under warranty.  He walks into the verizon store to have his contacts transfered over and the dumbass sales rep tells him that he's eligible to upgrade to a new fancy smancy phone if he wants too.  We just have to call your wife and get her permission since you aren't authorized on the account.   I learn all this when my excited husband calls to tell me that the guy told him he could have this cool new phone for $50 if I would just authorize it.  Problem is - its MY upgrade.  I try to talk him out of it but he's like  a little kid who's been promised a new toy.

I called today and talked to the manager and told him what the dumbass did - and he's in trouble!  I feel better but still need a phone.  Anybody have cell phone experience that would give me a leg to stand on.    Their solution is to have hubs give the phone back , but...yeah, thats not gonna happen.

by on Sep. 15, 2011 at 9:12 PM
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Replies (1-10):
goddess99
by Michelle on Sep. 15, 2011 at 9:15 PM

wave Hi.. here's a BUMP ..we just have tracfones

xavierlogan09
by on Sep. 15, 2011 at 9:16 PM

maybe they can give you an upgraded phone too? I think it's crap that verizon gave him your upgrade. they shouldn't have let him have it since he isn't authorized. You could switch service providers also.

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mrsnoble2004
by ♥Arlene♥ on Sep. 15, 2011 at 9:18 PM

boys and their toys *sigh* I would politely but firmly tell them they had no business offering hubs the upgrade and tell them they can upgrade my phone too.

tristansmom74
by on Sep. 15, 2011 at 10:12 PM

 LOL they did upgrade my phone! And gave it to him. He now has his "old" phone and a nice shiney new phone.    While I now have a brand new two year contract and an old phone.

Quoting mrsnoble2004:

boys and their toys *sigh* I would politely but firmly tell them they had no business offering hubs the upgrade and tell them they can upgrade my phone too.

 

splatz
by Sarah on Sep. 15, 2011 at 10:34 PM
Why don't you just have them switch his old phone over to your #. I would also point out their error and see if they will switch the phones without charging you.
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tristansmom74
by on Sep. 16, 2011 at 11:54 AM

 Because he picked out a cheap ass phone. The .99 with a contract phone.  When he took my upgrade the guy talked him into the "same phone the army uses".  I've got one with a camera and a keyboard.  I don't want his phone.

Quoting splatz:

Why don't you just have them switch his old phone over to your #. I would also point out their error and see if they will switch the phones without charging you.

 

Pammi86
by Pamela on Sep. 16, 2011 at 12:31 PM

I have At&t and although they are a pinta lol, I can always talk them into a early up grade! I am just so good at it lol!

jltplk25
by Gold Member on Sep. 24, 2011 at 3:08 PM
Did you ever get it figured out?
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tristansmom74
by on Sep. 24, 2011 at 10:04 PM

 No. The assistant manager was a girl and she totally got  it.  The manager was a male and while he was trying to be kind he said  "thats just business, thats how we make money".

Soooo... I don't know what to do.  Get a used phone or something.

Quting jltplk25:

Did you ever get it figured out?

 

jltplk25
by Gold Member on Sep. 24, 2011 at 10:07 PM
Bummer! Kind of funny in a not so cool way that the lady got why it was wrong but nit the man. I'm sorry you couldn't get it fixed. :(


Quoting tristansmom74:

 No. The assistant manager was a girl and she totally got  it.  The manager was a male and while he was trying to be kind he said  "thats just business, thats how we make money".


Soooo... I don't know what to do.  Get a used phone or something.


Quting jltplk25:

Did you ever get it figured out?

 


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