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Sorry, but F* you receptionist at the after hours clinic!

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So I'm a first time mom but I consider myself very educated on kids and sicknesses since my sister has three children and from my younger sister, whom I all watched throughout the years. 

With that said, my son was running a fever all day yesterday and I could not break it. Here's some background info on my DS, even when's he's sick he's still active, not as active as his normal 2 year old self, but still plays a bit and doesn't whine. Well yesterday was such a miserable day for him and I could tell. He would want me or DH to carry him, he wanted to lay with me during nap time, and was just off. Now I'm not that mom who takes their I'd to the ER for all this since I now the basics, and I have a friend who's like that and it bugs me because she gets so upset. She spent 4 plus hours at the ER and its just a virus and they gave him Tylenol, ummm yay?! What did you except?! 

Anyways, so I found a new after hours clinic that had longer hours on weekends than the usual one I had gone to so me and DH agreed it was more than his allergies, molars coming in or virus. So as we're driving to the clinic it's in a nice shopping center on the nice part of town, we don't live in a bad part but this area is just really nice considering the people who live in that area,and when we walked in instantly felt good about it, then I talked to the receptionist...

if my other clinic wasn't already closed, they closed at 6, I would have told her to get a different job and work on her people skills and probably have a few kids. Here's a brief explaination of the convo,

"hi welcome to blah blah blah." 

"Yes I'd like to sign my son in" since there was no sign in sheet or anything.

"we'll whats wrong? What are we seeing him for?" In my head I'm like, ummm doesn't the nurse or dr ask me that? So I explain his nonstop fever, vomiting, lack of appetite, etc. (which most of you moms know sounds like a virus)

"oh ok. Well has he been in contact with any sick children?" So I'm already pissed she hasn't ask for my insurance info or name and is literally examining me along with this other lady who's next to her.

So for about five minutes they both make me feel like I'm wasting my time taking my son and that's it's probably just a virus. NEVER did they ask me to sign in, so I say well I think it's something more because he's off so where do I sign in. The damn receptionist rolls her fuckin eyes!!! Then turns out the other lady was the nurse, who then realized his fever was 102 degrees and his tummy was making noises. Then all is aged by the awesome Dr, so sweet and asked me all these questions and really took into consideration of how I knew it wasn't just a virus because of the way DS was all day. So as he's examining him he notices his tonsils are extremely inflamed. So the nurse comes in and does a strep test, and. Guess what?! He has strep. So we get out paperwork and go about our way out. It was so hard for me to holdback from telling those two ladies off and telling them that some parents don't like to just drive 20 minutes out of their way to the opposite side of town because I can't wait for his dr on Monday, but DH literally held me back lol. 

SORRY SO LONG LADIES!! Just needed to vent. 


by on Sep. 8, 2013 at 10:15 AM
Replies (11-15):
Janet
by Ruby Member on Sep. 9, 2013 at 12:39 PM
I agree.

Quoting grneyedormom:

I'm guessing you felt that she was inpatient with you as you were explaining your child's symptoms and not overly worried about your concerns. I still feel that even with the Dr's time and care with your sn, that the first impression you received when arriving at the clinic should be brought to the office manager's attention. Perhaps the receptionist just needed a little reminder that some patience and TLC with parents who are worried goes a long way. Afterall, we know our children better than they do!

Quoting Dcn2010:

So does my ped dr receptionist but it was more her tone of voice and how she was asking. It's hard to explain on here where if I were to say it when talking to someone. And DH told me to do that but the dr really changed everything for me and if it happens again ill speak up.  



Quoting grneyedormom:

I would be less than impressed with her rolling her eyes but the general questions about the presentation of his illness are part of the screening process for his treatment. Even the receptionist at my pediatricians office asks me basic questions like that when I set appointments for my kiddo.



If it still bothers you, call back and speak with the office manager and let them know about the incident, politely. :)





honeygram4
by on Sep. 9, 2013 at 6:25 PM
1 mom liked this

{{hugs}} mama, you just keep doing what you are doing, OF COURSE you know your son better than anyone else. As for this crappy place, I would type a letter addressed to the office manager and mail it to them, or address it to the doctor. I would not just let it slide, they may be sending sick kids back home untreated. I have only known places to hurriedly sign us in, because they wanted the money... sounds like this lazy person did not want to do her job that day. Hope your baby feels better!!

Dcn2010
by on Sep. 12, 2013 at 12:45 AM

I actually called and spoke with an extremely sweet lady and voiced m concerns. She apologized and said that this wasn't the first time this has been addressed. I told her that it was her tone that made me feel very uncomfortable and made it seem like I was wasting her time. (Not to mention we were literally the only people there at that time) I also told her how amazing the Dr was and how concerned he was for my DS when I told him he was just off. He kept eye contact with me, told me what to look for next time and gave me some other tips. I just hope next time if and when I go it isn't the same receptionist lol

my son is actually almost 100% better! Halfway through the penicillin but since Sunday has been bouncing off walls lol. 


Quoting honeygram4:

{{hugs}} mama, you just keep doing what you are doing, OF COURSE you know your son better than anyone else. As for this crappy place, I would type a letter addressed to the office manager and mail it to them, or address it to the doctor. I would not just let it slide, they may be sending sick kids back home untreated. I have only known places to hurriedly sign us in, because they wanted the money... sounds like this lazy person did not want to do her job that day. Hope your baby feels better!!



Dcn2010
by on Sep. 12, 2013 at 12:49 AM

This was the first time he has caught strep so I had no idea that strep can cause vomiting, so the dr looked in his throat and saw some swelling then asked my son to look up and showed me what to look for, since you could see his tonsils pertruding a bit, so that I can determine more or less if its viral or bacterial. 


Quoting javabrainmomma:


It's a good thing she did, untreated strep can lead to some serious problems.  

Quoting splatz:

I agree as well. 

Quoting Randi02:

I agree.

I wouldn't be taking my child in for a fever that low, anyway. Especially since it had been going on for such a short period of time.

Quoting grneyedormom:

I would be less than impressed with her rolling her eyes but the general questions about the presentation of his illness are part of the screening process for his treatment. Even the receptionist at my pediatricians office asks me basic questions like that when I set appointments for my kiddo.

If it still bothers you, call back and speak with the office manager and let them know about the incident, politely. :)







delanna6two
by Platinum Member on Sep. 12, 2013 at 12:06 PM
1 mom liked this

Hugs...

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