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Disney Tells Disabled Guest to "Wait in Line"!

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I read earlier today that Disney was going to overhaul their policies for guests with disabilities to curb abuse.

Earlier this year there was a story about wealthy New Yorkers who hire people with disabilites to go to the Disney parks with them, so they can line jump to the front. Instead of waiting in line for say 2 hours for an attraction, it can be a matter of minutes in wait time.

People were of course upset about this and I guess Disney took notice because they are no longer going to allow people with disabilities to line jump. Instead they are going to be more consistent and offer something like the Fast Pass that all guests can access.

Now advocates and families of people with disabilites are upset about the changes brought on by those who abused the system.

What are your thoughts? Do you think it is fair of Disney to essentially punish all persons with disabilites for the abuse of a few?
Do you think that people with disabilities should get preferential treatment or should they have to wait in line like everyone else?

by on Sep. 23, 2013 at 11:28 PM
Replies (201-207):
by Member on Oct. 5, 2013 at 1:19 PM

Quoting 4Grrlz:

I literally cannot believe what I am reading but I guess I shouldn't be surprised.

"Disabled people whine about being treated like everyone else and get all pissed off when they are!"

"If they can't wait in line like everyone else, they shouldn't be there!"

"They should only get to jump in line if they are a disruption to the people around them."

I very seriously don't understand what is wrong with you people.  My guess is that your mama bear instincts kicked in and you don't want to see people going ahead of your precious children.  I have no other excuse for this sorry ass behavior because most people can bend their minds enough to understand that there are people in the world who DO need this accomodation.

Obviously none of you understand what everyday life is like for someone with a disability.  It's fucking hard.  Disney, for many, was the one place...the ONE place that was willing to help you forget about your wheelchair or your breathing tube or your non-verbal 10 year old for just a few sweet days.  Trapped in a world of feeling pain and lonliness and a burden to those around you, you got to have someone say, "Hey, I get it.  XYZ is hard for you and, just today, I'm going to make it a little easier."  

We haven't been to Disney (despite being in driving distance) in 6 years, since my Special Needs kiddo was born.  I have two children older than her and we used to go 6-7 times per year.  Is this a tragedy?  Nope.  Is it our right to go there?  Aboslutely not.  However, our disabled daughter is not the only one missing out here.  Her siblings, her family, are not going to leave her behind so we cannot go either.  I'm not going to get into the specifics of her situation but, suffice it to say, there would be few rides she could actually go on due to her limitations but the ones she could, she certainly couldn't wait in a two hour line, physically or cognitively.  And we couldn't wait with her, nor would the people around us care for it very much.  But to say that she doesn't have the right to be there due to this, hurts me to my core.  We are the ones who have the shell out the extra money to stay on the Disney property since she will need several breaks throughout the day.  Her siblings are the ones who live EVERY DAY not being able to do things because their sister can't.  "Sorry girls...Charly can't so we can't".  Why do you begrudge disabled people one iconic childhood experience because you get miffed at watching them walk by???   Do you ever think that their families begrudge you your ability to wait in line?  To go enjoy the park at its fullest whenever you wish?  Do you think for a second that they wouldn't trade bodies/lives with you in a heartbeat to not have every damn day be such a struggle?  Jesus, people...Life is hard enough.  How can you not see past the end of your able-bodied noses?   Sure, we all pay the same entry fee.  But I pay over 20K per year in therapy and DME and medications and dr. visits....all because God decided to bless me with a special little girl.  Do we DESERVE or have a RIGHT to this helpful treatment by Disney?  Aboslutely not.  We learned a long time ago that our daughter's disability does not entitle us to any sort of compassion, repect, or even legal accomodations from people.  But up until now, Disney was always a place that would go that extra mile to make those few days truly "magical" for kids (and their familiies) whose lives are anything but.

We are one family of the many who won't be able to go now.  According to most of you, we don't belong there anyway.  And for all those places we should be going because they will accomodate us, well they don't exist.  So we will stay home and live our lives of meds and chair and doctors and the like, enjoying the local park that has no accomodations, and dreaming of the day when people will start to care a little and give families like ours a goddamn break.  Until then, I'm content not going to Disney knowing its full of people looking at me with contempt because our disabled dared get "special treatment."

I don't want to hear about the people abusing it.  It's not about them.  It's about the people and their families who can no longer go without leaving the diabled behind.  

I want to start by saying I'm very sorry for your troubles; I have two autistic nephews, one much more severely impacted than the other, and I understand the impact of having someone special needs has on the entire family.  I have also traveled to Disney World with the more impacted nephew and family, so have familiarity with how the GAC worked and how the new system will work.

I want you to know that you shouldn't just give up on Disney World due to the change; you can call them and they ordinarily work with people to make their situation workable.  The new system will likely be workable for "most" disabled guests, but will not be for all.  

I also want you to know that it's not really all about, or even mostly about, the abuses of the system that required change.  As the system stood, it wouldn't have been of more benefit to you than the system they changed it to.  Because of the changes to resort guests with MagicBands and FastPass+ and the fact that the GAC card was essentially a permanent FastPass, the FP lines were often as long or sometimes longer than the regular lines.  With the MBs and FP+ it has no way to go but worse.  

If you ever do wish to "do" Disney, just make sure to call ahead and get your special needs addressed.  They may come up with something else for you besides the new standard.  I also wouldn't stop with the first person who says "no" if you get that.  Go up the chain, or get a seasoned travel person who specializes in Disney to help you (Magical Journeys is a good one to look at, or go to the Disney! group here on CM, there are two people at least who specialize there).

Good luck to you.

by on Oct. 5, 2013 at 1:21 PM

Just because you have a disability doesn't mean you should have special privileges. I'm with Disney on this one. 

by on Oct. 14, 2013 at 2:32 PM
They can do the "child swap" thing. If the disabled can't wait in line, have your group wait in line while the disabled person waits at the other end with someone. When their party reaches the front of the line, inform them who's waiting and they all go together.
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by on Oct. 21, 2013 at 11:31 AM

Why should they get to jump the whole line just because they were born different or had some accident that made them different?  I dont think they deserve special treatment.  Good for Disney.

by Gold Member on Oct. 22, 2013 at 12:44 AM

Quoting paknari:

I say good for them. Sorry but people

Will abuse every privilege. I've heard of these groups and you were able to hire your guides. It's terrible.
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by Gold Member on Oct. 22, 2013 at 12:45 AM

Quoting RunningMommaof2:

Just because you have a disability doesn't mean you should have special privileges. I'm with Disney on this one. 

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by on Nov. 15, 2013 at 11:31 AM
Im sorry for those affected but its true some people will always abuse!!! Disney cant allow people like this, its a shame!
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